Frequently Asked Questions (FAQs)

Common Garage Door Questions:

Do I have to use a professional garage door company or can I fix it myself?

Sometimes, DIYing it can be an excellent way to be self-sufficient and save a few dollars. Other times, this approach can be costly and even dangerous. When it comes to your garage door, professional garage door repair is almost always the way to go.

Here’s why:

  • The Risk of Injury
  • The Risk of Making the Problem Worse
  • Risk of Compromising Your Garage Door
There’s no reason to attempt major garage door repairs yourself since you have a friendly, qualified and affordable professional garage door repair company readily available to you. Let us take all the risks and responsibilities that come with repairing a garage door. We offer 24-hour emergency service, and our experienced staff is waiting to talk to you about your garage door issues.

What Are The Standard Garage Door Sizes?

There are several single- and double-door sizes that are considered standard. Single doors are usually 8’, 9’ or 10 ‘ wide. Occasionally single doors might be 12’ wide. Double doors are usually 16’ or 18’ wide, but occasionally only 14’ wide. All overhead doors are usually 7’, 8’ or 9’ high. But do not be concerned if your garage door measurements do not exactly match up to a standard size. Custom doors can be designed to match your garage’s specifications.

Should We Replace With A Metal Garage Door or Wood Garage Door?

Steel doors are low maintenance. A wood door needs to be painted or varnished as frequently as the wood trim on your home due to weathering. Wood doors are often considered more beautiful and luxurious; however, steel doors will often have longer warranties than wood doors. Steel doors can be insulated, making them more energy efficient than wood. Wood doors are unfinished or primed, both of which need to be finish painted upon installation. Wood doors can be customized more easily; however, both come in a wide variety of styles..

Should I Have An Insulated or Non-Insulated Garage Door?

  • Insulated
  • An insulated garage door is made of two layers of steel with insulation in between each layer. These types of doors are much thicker than non-insulated doors and can be insulated a little or a lot, depending on your preferences. According to Dupagedoor.com, the higher the "R-value" of your insulated garage door, the better the insulation inside. Many companies now sell environmentally friendly insulation that is made up of CFC-free and HCFC-free polystyrene. In addition to energy savings, insulated garage doors are quieter than non-insulated doors, more attractive, and resist dents and dings well.

  • Non-Insulated
  • A non-insulated garage door has an open back. Constructed only of steel, a non-insulated garage door is most appropriate for consistently warm climates. If it gets too hot or too cold in a specific area, a non-insulated garage door will either seep cold air into the garage or overheat the garage. The room over the garage will always take on some of the properties of the garage. When the garage is cold, the room above it will be the coldest room in the house.

How Long Will My Garage Door Last?

Estimates on longevity are based on usage, but most experts believe the average garage door should last between 15–30 years, depending on construction quality, maintenance, and local climate conditions. Automatic garage door openers usually provide 10–15 years of reliable service.

How do I clean my garage door?

Wash the door surfaces and windows of your garage with a mild liquid soap (such as a car-washing soap or dish-washing soap) and water. Wash both the interior and exterior using a sponge, cloth or soft brush. Do not use harsh or abrasive detergents. They can damage the painted surface of the door or the seals.

Can I paint my garage door?

Yes. If the garage door is steel or aluminum, you’ll want to use high-quality latex exterior house paint. Also, it’s worth noting that you should never paint metal outdoors in extremely wet, cold, or hot weather conditions; since metal and alloy will shift and expand depending on the temperature, the paint will not dry at optimal levels. Failure to dry properly can cause the color to look cracked or faded once dry.

If the garage door is wood, you’ll want to apply a primer—after sanding, of course—and then paint. When it comes to wood, you can be a bit choosier with the kind of paint that you use. Be sure the paint is labeled for outdoor use.

How often should my overhead garage door be serviced?

The rollers, whether steel or nylon, need to be inspected twice a year and replaced every seven years or so, and even more if you use your garage door many times a day.

How long should my garage door springs last?

The average home opens and closes a garage door four times daily, and, with a 10,000-cycle torsion spring, this translates to a lifespan of approximately seven years. Thus, high-cycle springs can have lifespans that last from 14 to 20 years.

What maintenance should I do on my garage door and opener?

Only a trained technician should perform some types of maintenance. Do not attempt to make any adjustments on the torsion spring mounted above the door. Only a technician should adjust any bolt that is painted red. You can refer to our blog post on "Fall Garage Maintenance Chores" which describes typical owner-conducted maintenance chores. We also recommend you follow your manufacturers’ guidelines for additional maintenance specifics. Most manuals will have a list of recommended monthly tests.

How much is a new garage door?

Garage door prices vary, depending on the type and size of garage door you choose for your project. If you live in the greater Phoenix area, the cost of a garage door depends on your choice of options. Our site contains information on garage door options and specials should you need or want to replace your garage door. (add link)

When should I replace a garage door with a new one?

If your garage door does not operate, the door is a potential hazard. Do not try to fix on your own, instead contact a trained garage door professional. Another reason to replace a garage door is to enhance your homes curb appeal. According to the 2010 Remodeling Cost vs. Value Report, garage door replacement offers the second-highest return on investment of all remodeling projects. The report states that replacing your garage door will return 84% of the cost at the time of home sale. Lastly, your current garage door may be fading, sagging and just in need of a replacement. If you have a wood garage door that needs repainting, replacing it with a new pre-painted steel garage door may be a better value.

How do I select the right garage door dealer?

You may think that buying a garage door is as simple as finding a dealer, picking out a door, and having the garage door company install it. However, it’s not quite that simple. Of course, you want to find a garage door company with a solid reputation. But it’s a smart idea to find out if they also offer a warranty and stand by their work. Here are some tips for when you are shopping around for a garage door dealer.:

  • Is the Dealer Reputable?
  • Are they experienced?
  • Do they follow building Codes and Regulations?
  • Is the company stable?

A good garage door dealer won’t have a problem telling you about the financial stability of their company. They probably won’t mind letting you know what kind of business they see and their future outlook. You can also get an idea of their stability based off of customer responses and reviews.

Asking the right questions can save you a lot of stress when you are looking at different garage door dealers. Picking the right company can save you trouble and money.

Common Garage Door Issues Explained:

My garage door made a loud bang, and now it won’t open. What happened?

Most of the time this indicates that the garage door spring has broken. The springs will either be on the side of the tracks (extension springs) or up above the door (torsion springs). Extension springs usually have one on each side but can have two on each side if it is a double door. These springs are made available to the public, but make no mistake: they are dangerous. You may need to replace all of your springs. We recommend that only a pro should perform this job. *Your opener should not try to lift this much weight and you should unplug it until it is fixed. You can disconnect the opener from the door and push the button to see if it runs ok. If your car is stuck in the garage, contact a garage door company ASAP, so you can get help and not cause any harm to yourself or your home.

The door stopped halfway. What's wrong?

To evaluate whether the problem lies with the door or the automatic opener, make sure the door is in the fully closed position, then disengage the opener trolly from the door by pulling the emergency release cord. Try to lift the garage door by hand. If the door opens smoothly by hand, the problem is with the opener. If the garage door still only opens halfway, the problem is with the door. Feel free to give us a call as we’re happy to help diagnose your issues and make sure no one is in harm’s way.

Why does the garage door reverse and open when I try to close it?

Before you break out your toolbox or call a professional for help, take a look at your garage door’s threshold. If there’s anything that’s blocking the threshold even slightly, your garage door will sense the blockage and reverse the direction to prevent damage or threats to safety.

If the threshold is clear, the issue could be any number of things from your travel down setting, your garage door’s limit switch or even the logic board. Check out this handy rundown from LiftMaster®. You can also consult your garage door opener’s instruction manual for troubleshooting guides.

The cable on the garage door looks frayed. Should I be concerned?

Yes! If frayed areas are found, they need to be examined and replaced by a pro. Before that happens, try to see what might have caused the damage. A protrusion in the cable path could be the cause and needs to be corrected to prevent future damage. It is also essential to keep the cables free of accumulated debris and to avoid heavy lubricants, as these can attract dirt. Be sure you check the balance of the garage door. Many times if the cables are frayed, the spring(s) have gotten weak putting added stress on the cables.

Why is My Garage Door So Loud?

In most cases, age or lack of lubrication and service cause noisy, loud garage doors.

How do you quiet down the garage door?

If you want to try to quiet your garage door yourself, then you can try to lubricate and service all of your garage door’s moving parts as well as your garage door opener.

Common Garage Door Opener Questions:

What’s the difference between chain drive, screw drive, and belt drive?

  • Screw Drive — powerful, fast and quiet. Maximum power for heavy doors.
  • Belt Drive — quiet and smooth performance. Ideal for garages adjacent to living areas.
  • Chain Drive — rugged and reliable. Suitable for most garage doors.

How long does a garage door opener last?

A garage door opener should last, on average, about 10 to 15 years. However, if you keep up with proper maintenance, you can increase its lifespan. Professional maintenance usually includes lubrication of moving parts, reversal test, etc.

How often should my garage door opener be serviced?

If you have a wooden garage door, then we suggest professional servicing for the door every six months. The reason that wooden garage doors need more maintenance than steel garage doors is that the nuts and bolts that hold your garage door together can quickly become loose through normal operation, and should be checked and tightened regularly. If you have a steel garage door, then we recommend having your door serviced once a year.

How much is a new garage door opener?

The cost of a garage door opener varies on many factors, including the area where you live. Prices vary depending on your choice of either a chain drive, belt drive, or screw drive type of garage door opener, for example. If you are installing an opener for a previously manual garage door, then you’ll need a pair of photoelectric safety sensors. Options include a remote keypad and garage door openers that have emergency battery backup power in case of an electrical power outage. As a baseline, standard garage door openers installations range from $300 to as high as $800 installed for residential garage door openers.

How do I choose the right garage door opener?

To choose a garage door opener, consider going with a chain-drive opener for the most cost-effective solution. Screw-drive openers are known to be user-friendly and reliable, and belt-drive openers are great when the volume is an issue since they're very quiet. For horsepower, 1/2-HP models are the standard choice.

What safety features are essential for a garage door opener

It is crucial to know and be familiar with the safety features that garage doors and garage door openers. These are the main safety features of most garage doors and openers that you should look for when purchasing a new one:

  • Auto-Reverse
  • Motion Detection
  • Manual Control
  • Annual Maintenance